Privacy Policy

Version: 2.0 | Last updated: 15/05/2026

This Privacy Policy explains how Technology Solutions Middle East F.Z.E ("ethioCall", "we", "us", or "our") collects, uses, stores, and protects your personal data when you use our mobile application, website, or services.

We are committed to handling your data responsibly, transparently, and in compliance with applicable laws, including the UAE PDPL, GDPR, California privacy laws, Canada’s PIPEDA, South Africa’s POPIA, Israel’s Protection of Privacy Law, Saudi Arabia’s PDPL, and platform requirements of Apple and Google.


If you have any questions, contact us at: support@tsolution.ai

1. About Us

Technology Solutions Middle East F.Z.E

Office C1 – 1F – SF4499

Ajman Free Zone

Ajman, United Arab Emirates

Email: support@tsolution.ai

2. Scope of This Policy

This Policy applies to all users who:

  • download or use the ethioCall mobile application,
  • visit our website,
  • purchase prepaid plans or other services,
  • interact with our customer support.

By using ethioCall, you acknowledge this Policy.

3. Data We Collect

We collect the minimum required data to operate our telecom services. 

Below are the categories required by Apple and Google disclosure guidelines.

3.1. Contact Information

We collect:

  • Phone number (required to create your account)
  • Email (optional, for support or receipts)
  • Language preference

Used for: account creation, login, customer support, notifications.

3.2. Contacts (Address Book) — only with your permission

We may access:

  • Names
  • Phone numbers

We do NOT:

  • upload your contacts to our servers
  • transfer them to third parties
  • use them for matching or analytics

Contacts remain stored only locally on your device.

Used only to display your address book inside the App and allow you to select contacts when making calls. Contacts are not uploaded, stored on our servers, or used for analytics.

3.3. Device Information

We collect:

  • Device model
  • OS version
  • App version
  • IP address
  • Time zone
  • Push notification token
  • App instance identifiers (e.g., Firebase Installation ID)

Used for: security, fraud and abuse prevention, crash diagnostics and system stability, application performance optimization, delivery of essential service notifications (including call-related events)

3.4. Usage Data

We collect:

  • In-app interactions
  • Session metadata
  • Feature usage

Used to: improve app functionality and support.

3.5. Call Metadata (Telecom Data)

To provide calling services, we store:

  • Destination phone number
  • Timestamp
  • Call duration

We do NOT record or store call audio.

3.6. Purchase Data (Apple/Google Billing)

We collect:

  • Purchase identifier
  • Purchase token
  • Transaction ID
  • Timestamp of purchase
  • Purchase history

Used for: payment verification, fraud prevention, refunds, accounting.

We do not process your full card details.

Apple/Google handle all payment instruments.

Purchase Consumption Information

When you use prepaid plans or call credits, we may collect information about the consumption of purchased content (such as the number of minutes used). Such information is shared only when required to process a refund request or comply with Apple App Store policies, and only after a user-initiated refund interaction.

3.7. Diagnostics (Crash Logs)

Collected via Firebase Crashlytics:

  • crash reports
  • device model
  • OS version
  • app version

Used for: debugging and stability.

4. How We Use Your Data

We process your data to:

  • create and maintain your account
  • provide telecom services (calls and plans)
  • verify purchases
  • prevent fraud and misuse
  • deliver notifications
  • provide technical support
  • comply with legal obligations
  • improve and optimize the app

We process personal data based on:

  • performance of the service contract,
  • user consent,
  • compliance with legal obligations,
  • legitimate interests related to security, fraud prevention, service stability, and improvement of the application.

5. App Permissions

Microphone
Used only to enable voice calls. Required for core functionality. No audio is stored or uploaded.

Certain call-related metadata may be processed or retained where required by applicable telecom, financial, security, or regulatory obligations.
Emergency Calls Disclaimer
ethioCall is not intended to support emergency calls and should not be used as a replacement for traditional mobile or fixed-line telephone services.
Emergency calling functionality is not guaranteed and may be unavailable, limited, or interrupted depending on the user’s location, internet connection, device compatibility, third-party network availability, or local regulations.

Contacts
Used only to display your address book and allow you to select contacts when making calls. Not uploaded to our servers.

Notifications
Used to send important updates (balance, plan activation, call status).

6. Third-Party Services & SDKs

We use the following tools for app operation:

6.1 Firebase Crashlytics

Collects crash logs and diagnostics.

6.2 Firebase Cloud Messaging (FCM)

Used to deliver push notifications.

6.3 Google Play Billing / Apple StoreKit

Used to verify purchases and restore purchases.

6.4 Meta (Facebook) SDK

Used for analytics, app attribution, and marketing campaign performance measurement.
Depending on the platform and user settings, limited technical and device-related information may be processed by Meta in accordance with their privacy policy.

For information on how these third-party providers handle personal data, please refer to their respective privacy policies:

We do not use third-party SDKs for personalized advertising or sell user data to advertisers.

7. In-App Purchases (IAP)

All payments inside the app are processed by:

  • Apple App Store Billing
  • Google Play Billing

We receive only:

  • purchase ID
  • token
  • transaction metadata

Refunds and cancellations are regulated by Apple/Google.

8. How We Share Data

We do not sell personal data and do not share personal data with third parties for advertising, marketing, or cross-app tracking purposes.

We may share limited data with:

  • telecom operators, carriers, and routing providers strictly required to establish, route, and deliver telecommunications and voice communication services
  • third-party providers (Firebase)
  • legal authorities when required by law
  • successors in case of acquisition or merger

All partners must follow strict privacy and security requirements.

9. Data Storage & Retention

Account data
Stored while your account is active.

Call metadata
Stored as required by telecom laws.

Local device database
Cleared immediately when you log out or delete your account.

Account deletion
You may request deletion of your account at any time. When you submit a deletion request:

  • Local data stored on your device is removed immediately.
  • Server-side account data is deleted within 1 hour after the request is processed.
  • Certain information (such as call metadata, purchase history, and transaction records) may be retained for up to 3 years, or longer if required by applicable telecom, financial, or regulatory laws.

After the applicable retention periods expire, all remaining data is securely deleted or irreversibly anonymized.

You can request account deletion directly within the app under Account →Settings →User Info, or by contacting us at support@tsolution.ai.

10. International Data Transfers

Your data may be processed in countries outside your residence, including countries where our telecom, infrastructure, or technology partners operate.
We implement appropriate safeguards designed to protect personal data during international transfers, including standard contractual clauses, restricted access controls, and security measures intended to provide an adequate level of data protection in accordance with applicable law.

11. Your Rights

You may:

  • access your data
  • request correction
  • request deletion
  • restrict processing
  • withdraw consent
  • object to processing
  • file a complaint with a data protection authority

Users located in South Africa may also lodge a complaint with the Information Regulator of South Africa.

We aim to respond to privacy-related requests within the timeframes required by applicable law.

Contact: support@tsolution.ai

11A. California Residents

California residents may have the right to:
•    know what categories of personal information we collect, use, disclose, or share;
•    request access to their personal information;
•    request correction of inaccurate personal information;
•    request deletion of their personal information, subject to legal exceptions;
•    opt out of the sale or sharing of personal information;
•    not be discriminated against for exercising their privacy rights.

ethioCall does not sell personal information and does not share personal information for cross-context behavioral advertising.

California residents may submit privacy requests by contacting us at: support@tsolution.ai

12. Cookies (Website Only)

Our mobile app does not use cookies.

The website may use essential and analytics cookies. See our Cookie Policy for details.

13. Children's Privacy

Our services are not intended for children. Users must be at least 13 years of age, or such higher age as required by applicable law in their jurisdiction.
We do not knowingly collect data from children.
If we become aware that personal data has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

14. Security Measures

We use:

  • encryption in transit
  • restricted access controls
  • secure server infrastructure
  • industry-standard telecom protections
  • PCI-DSS compliant partners

However, no system can guarantee absolute security.

In the event of a data security incident affecting personal data, we will notify affected users and relevant authorities where required by applicable law.

14A. Service Availability

Certain features, communication methods, or telecom services may be unavailable, restricted, or limited in some countries or regions due to local laws, telecom regulations, third-party provider limitations, or government restrictions.

15. Changes to This Policy

We may update this Policy when required. Material changes will be communicated via email or app notice.

16. Contact Information

For any questions:

Technology Solutions Middle East F.Z.E

Office C1 – 1F – SF4499

Ajman Free Zone

Ajman, United Arab Emirates

Privacy Officer / Information Officer:

Technology Solutions Middle East F.Z.E

Email: support@tsolution.ai

Website: www.tsolution.ai

Last updated: 2026-05-18 13:40:13